Terms of service

This agreement is between you and the operator of Psalmly. It covers the website, the booking platform, the public booking pages served on your subdomain, and the API.

If you accept these terms on behalf of an organisation, you confirm that you are authorised to bind it, and “you” then means that organisation.

• Organisation: a workspace on the platform, owned by the person or business that created it.
• Member: anyone with access to an organisation, including owners, admins, staff and customers.
• Customer data: everything an organisation puts into the platform about its own customers, staff, services and bookings.
• Plan: the subscription tier an organisation is on, and the entitlements listed for it on our pricing page.

You must be at least 16 years old to hold an account, and you must give accurate information and keep it up to date. You are responsible for everything done under your account, so keep your credentials and any API keys secret and tell us immediately if you think they have been compromised.

An organisation owner controls who has access to that organisation and at what role. We act on the instructions of the owner and of any admin they appoint.

Subscription fees are those shown on our pricing page for the plan and billing period you select, in pounds, dollars or euros. Prices are exclusive of VAT; VAT is added where it applies, and valid EU VAT numbers are handled under the reverse charge.

Fees are payable in advance by card through Stripe. If a payment fails we will retry it and tell you; if it remains unpaid we may restrict the organisation to read-only access and, after a further reasonable period, suspend it.

Subscriptions renew automatically at the end of each billing period until cancelled. You can upgrade at any time, which takes effect immediately and is charged pro rata; you can downgrade or cancel at any time, which takes effect at the end of the period you have already paid for. We do not refund part-used periods except where the law requires it.

We may change our prices with at least 30 days’ notice by email. If you do not accept a price change you may cancel before it takes effect.

If you use Stripe Connect to take card payments, you contract directly with Stripe and are bound by the Stripe Connected Account Agreement. Money reaches your account, not ours. We collect a platform fee at the rate shown for your plan on the pricing page, and Stripe collects its own processing fees.

Refunds, chargebacks, tax on what you sell, and any dispute with your customer about a lesson or class are yours to handle. We provide the tools; we are not a party to the sale.

You must not use the platform to break the law, to send unsolicited marketing, to store data you have no lawful basis to hold, to attempt to access another organisation’s data, to probe or load-test the service without written permission, to resell access without an agreement with us, or to run anything that materially degrades the service for others.

Automated access must go through the documented API using your own organisation’s key and must respect published rate limits.

You own your customer data. You grant us the licence needed to host, process, transmit and display it in order to provide the service, and to keep backups.

For customer data you are the controller and we are the processor. We process it only on your documented instructions, keep it confidential, apply the security measures described in our privacy policy, engage sub-processors only under equivalent terms, assist you with data subject requests and breach notification, and delete or return it when the agreement ends. For your own account and billing data, we are the controller.

We aim for high availability but the service is provided without an uptime guarantee unless a separate written agreement says otherwise. We carry out planned maintenance in low-traffic windows and announce anything likely to be disruptive.

Support is provided by email during UK business hours. The Business plan includes priority support.

The platform integrates with services we do not control, including Stripe, Google, Microsoft and our email and SMS providers. Your use of those services is governed by their own terms, and we are not responsible for their availability or for changes they make to their interfaces.

We own the platform, its software, its design and its documentation. You own your content, your brand assets and your customer data. Neither party gains rights in the other’s intellectual property beyond the limited licences set out here. Feedback you send us may be used freely to improve the product.

Each party will keep the other’s non-public information confidential, use it only for the purposes of this agreement, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the receiving party, was already known to it, or must be disclosed by law.

We warrant that we will provide the service with reasonable skill and care. Beyond that, and to the fullest extent permitted by law, the service is provided “as is”: we do not warrant that it will be uninterrupted or error-free, or that it will meet a requirement we have not agreed in writing.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

Neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings.

Our total liability arising out of or in connection with this agreement in any twelve-month period is limited to the amount you paid us for the service in that period, or £100 if you are on the Free plan.

You remain responsible for the lawfulness of the customer data you put into the platform and for what you sell to your own customers.

You will indemnify us against claims brought by a third party arising from your customer data, your use of the platform in breach of these terms, or your dealings with your own customers, provided we notify you promptly and let you control the defence.

We may suspend an organisation immediately where there is a security risk, a legal requirement, a serious breach of the acceptable use section, or an unpaid invoice that has remained unpaid after notice. We will restore access as soon as the cause is resolved, and we will tell you why.

You can cancel or delete your organisation at any time from the settings. We can terminate on 30 days’ notice, or immediately for a material breach that is not fixed within 14 days of us asking.

After termination you can export your data for 30 days. After that we delete it, except where we must keep records for legal or accounting reasons.

We may update these terms. For material changes we will give at least 30 days’ notice by email to account owners, and continued use after the change takes effect means you accept it. If you do not, you may cancel before that date.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court. If you are a consumer, you keep the benefit of any mandatory protections of the country you live in.

If any provision is found unenforceable, the rest continues in force. A failure to enforce a right is not a waiver of it.